FAQ - Frequently Asked Questions

We solve your doubts about our products or services.

I have questions about purchasing…

All fabrics are covered by a two-year warranty from the moment the order is received.

The order can only be cancelled within 24 hours. After this time, no costs will be refunded to the customer.

If you have any doubts about the fabric, visit the TYPES OF FABRIC section on our website and find out about the types and properties of the fabrics. And if you have any questions, please contact us and we will be happy to advise you.

If you have any doubts about the colour, you can ask us to send you some samples to help you make up your mind. To do so, please contact us in the REQUEST YOUR SAMPLES section of the website.

If you have a reference for a specific colour, let us know and we will find it for you.

If you have any doubts about what type of awning you have, send a photo to us at info@icisun.com and we will advise you on what your needs are.

I have questions about payment...

All purchases made on the website can be paid by PayPal, bank transfer, VISA or Bizum. In addition, we guarantee that these methods of payment are 100% secure.

All payments are 100% secure, but if you have any problems or issues at the time of payment, please do not hesitate to contact us. We also recommend that you always keep proof of payment.

All orders come with an invoice, but if you need an invoice for your company, please contact us with the details and we will send you the invoice required.

I have questions about returns…

Yes. If the item has been damaged or has a defect not caused by the consumer, it may be returned within the specified time limits. If the defect is caused by incorrect installation by the customer, Icisun will not accept responsibility for it. It is advisable to inspect the item as soon as it has been received to ensure that it is in good condition.

To return an item, contact us by email at info@icisun.com within the specified period and indicate the reason for the return. Any photos that can be provided will be helpful for the return. Icisun will provide you with the steps to follow to return the product correctly.

The item can be returned as long as Icisun is informed of the return within a maximum period of two weeks after receipt. Remember that returns are only accepted for reasons beyond the customer’s control. It is advisable to inspect the item as soon as it has been received to ensure that it is in good condition.

Yes, in the event of an error beyond the control of the consumer, you will have the option to change the order and receive it again or to receive a refund.

I have questions about delivery…

Shipping costs vary depending on the destination of the product. Shipping costs are paid by the customer unless the order exceeds a certain amount, as stated at the time of check out.

Delivery times vary depending on the destination, the number of requests and the complexity of customised products. You will be able to see the status of your purchase at all times or contact us to find out how your order is going.